We are hiring!
Head Waiter / Head Waitress
Job Title: Head waiter / Head Waitress
Reports to: Restaurant Manager
Responsible for: Developing an excellent customer service
Job Requirements:
- Education in: Hospitality/ Turism
- Experience: Minimum 2 years
- Languages: English: Professional Level / Spanish: Professional Level
Other languages are highly valued (French, German, Russian, Arabic)
Principle scope and purpose of job:
Together with the team, work in a proactive and passionate way to develop a sustainable business
Deliver outstanding and personalized service to our customers, in line with the vision and values of Boho Club
Bring an excellent experience to customers
To participate in the development of the department and restaurant with the Management Team
Key tasks as follows:
Guest/Operation
Ensuring the set standards and expectations are maintained on the highest personal level Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies
Control and lead the service of the assigned rank together with the assistant
Guarantee the correct assembly and disassembly of the range Be able to recommend and adapt the courses to the customer
Defend our menu by the full knowledge of each dish and their ingredients
Collaborate in customer service, carrying out functions of receiving, locating, advising and dismissing customers in relation to the gastronomic offer
Comply with and enforce quality, health safety and protection standards data, established by the organization
Ensure satisfaction in the customer experience by complying with quality standards
Maintaining the standards in terms of allergens. Be able to recommend alternatives and solutions taking care of customer allergies
Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations
Review customers procedures and update accordingly Financial Ensure that every table receive the correct bill and do the payment before leave the restaurant Keep in mind the pre-payment or discount reservations Optimize, as far as possible, the waste of resources
People & Development
Assist in building innovative communication tools to generate awareness of and support of Values
Develop a culture of excellence within the team Assist in training and develop the new team members
Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit
Sales & Marketing
Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service
Work with the team to develop the offers adapting it to the individual customer and market conditions
Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers
Give frequent updates to the Management team of customers profiles
Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized
Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition
Other This Job Description serves as a guide and may be changed in the light of changing business needs
We are offering:
- Training and professional development plan
- Incentives (according to sales level and achievement of objectives)
- High emotional salary. Good working environment
- Full time. 8 hours working (without split shift). Two days off/week
- Benefits from relationships with third parties